lunchwell Terms & Conditions

lunchwell is a homemade meal and tiffin service that connects customers with fresh meals prepared by verified home cooks and delivered to customers within our service areas.

Our meals are prepared according to the menu and meal plan selected by the customer.

lunchwell may manage the assignment of orders to suitable home cooks based on availability, location, menu, capacity, and operational requirements.

To use lunchwell and place an order, you must:

• Provide accurate information.
• Provide a valid mobile number.
• Provide a valid delivery address.
• Be legally capable of entering into transactions.
• Use the Services only for lawful purposes.

If you are placing an order on behalf of another person, you are responsible for ensuring that the information provided is accurate.

Some lunchwell features may require you to create an account. You are responsible for:

• Providing accurate information.
• Maintaining login credentials confidentiality.
• Keeping your account details updated.
• Not sharing credentials with unauthorised persons.

You should immediately inform lunchwell if you believe your account has been accessed without your permission.

lunchwell may provide customers with an option to try a meal before subscribing.

The trial meal may be offered on a Pay on Delivery / Cash on Delivery basis where available.

The availability, pricing, meal options, and trial conditions may vary depending on the service area and current lunchwell offerings.

lunchwell may offer different meal plans designed for varied tastes and appetite sizes:

Special sabzi options may include items such as Paneer, Mushroom, Chaap depending on the day's published menu and selected meal preference.

The exact menu and available items may vary based on seasonal ingredients, availability, home-cook capacity, and the menu published for the selected day.

lunchwell aims to provide the menu displayed at the time of booking. However, individual dishes may occasionally change due to:

If a particular item becomes unavailable, lunchwell may provide a suitable alternative of comparable nature/value. We make reasonable efforts to communicate significant changes where possible.

lunchwell aims to provide fresh, homemade meals prepared using quality ingredients. Our meals are intended to be prepared:

• Freshly for each day
• Hygienically in clean home kitchens
• With quality ingredients & lots of care
• Without refined maida (where stated)
• Without artificial food colours

However, customers should review the meal description and communicate any specific dietary requirements before ordering.

If you have a serious food allergy or medical dietary requirement, please contact our team before placing an order.

Where available, customers may customise their meal based on options provided by lunchwell, such as selecting available sabzis, choosing special items, adjusting meal components, or adding extra items.

Not every item can be customised. Customisation is subject to availability, meal plan, daily menu, home-cook capacity, and additional charges where applicable.

lunchwell may offer additional items that customers can add to their meal, such as Extra Roti, Extra Rice, Raita, Sweet, Paneer, or Additional Sabzis.

Prices for extra items will be clearly displayed before the customer confirms the order.

After trying lunchwell, customers may choose to subscribe to our recurring meal delivery service. Subscriptions may start from 7 days and continue for 15 days, 30 days, or longer durations as selected.

The available subscription options and discounts will be displayed at the time of purchase.

lunchwell supports various convenient payment methods including Pay on Delivery, Cash on Delivery, UPI, and online digital payments through authorized gateways.

The applicable payment amount will be shown before checkout. Customers are responsible for paying the applicable amount for meals ordered and received.

Where a customer purchases a prepaid subscription, the applicable subscription amount must be paid according to the payment terms shown at checkout.

Subscription pricing depends on the number of meals, chosen plan, duration, customisations, and applicable discounts.

lunchwell will deliver meals to the address provided by the customer. Customers are responsible for providing correct address, phone number, and delivery instructions.

Delivery times are estimates and may vary due to traffic, weather, order volumes, or operational circumstances. lunchwell will make reasonable efforts to deliver meals within the communicated window.

The customer should be available at the provided delivery address during the communicated delivery window. If the customer is unavailable, our delivery team will attempt contact. If delivery cannot be completed, the meal may be returned.

Because meals are freshly prepared specifically for an order, the customer may not be entitled to a cash refund merely because they were unavailable. Where applicable, lunchwell may adjust the value against the next month's subscription in accordance with our Refund & Cancellation Policy.

Customers may request cancellation of an order or subscription through lunchwell support channels. However, once preparation of a meal has started, cancellation may not be possible.

Cancellation after meal preparation has started will generally not qualify for a cash refund. Please refer to our Refund & Cancellation Policy for complete details.

Refunds are governed by our separate Refund & Cancellation Policy.

If a customer chooses to stop an active subscription, future un-scheduled meals may be cancelled subject to applicable rules. Amounts already paid for meals prepared or scheduled for preparation are non-refundable. Eligible unused value may be adjusted per the Refund Policy.

lunchwell may offer first-order deals, trial offers, multi-order discounts, promotional coupons, or referral bonuses. Each offer has separate eligibility criteria. lunchwell reserves the right to limit offer usage, set expiry dates, and cancel fraudulent or abusive uses.

After placing an order, customers receive confirmation through the website/app, SMS, WhatsApp, or Email. Customers should check order details and report any error immediately.

• Provide accurate information
• Provide a valid delivery address
• Be available during the delivery window
• Treat delivery personnel respectfully
• Pay applicable order charges
• Do not misuse the platform or create fake orders
• Do not abuse promotional offers

lunchwell works with verified home cooks who prepare meals from their home kitchens. lunchwell manages order assignments according to operational requirements.

Customers may not directly contact, harass, threaten, or attempt to privately engage home cooks for unrelated commercial purposes using information obtained through lunchwell.

Feedback should be genuine, relevant, respectful, and based on the customer's actual experience. lunchwell reserves the right to remove abusive, fraudulent, misleading, or defamatory reviews.

All content on lunchwell—including logos, trademarks, text, graphics, designs, images, videos, icons, and software—is owned by or licensed to lunchwell. You may not copy, reproduce, or commercially exploit any content without prior written permission.

Users must not commit fraud, place fake bookings, attempt unauthorized server access, scrape data, introduce malware, or harass lunchwell personnel or home cooks. Violations will result in immediate account termination and potential legal action.

While we strive to keep lunchwell available 24/7, temporary interruptions may occur due to essential maintenance, system upgrades, or technical network issues outside our control.

lunchwell takes all reasonable measures to provide safe, wholesome meals and reliable delivery. To the extent permitted by applicable law, lunchwell is not liable for indirect or consequential losses resulting from events outside our reasonable control.

lunchwell is not responsible for delays or service disruptions caused by events beyond our reasonable control, including extreme weather, floods, strikes, public emergencies, or major logistical shutdowns.

Your use of lunchwell is also governed by our Privacy Policy, which explains how we collect, handle, and safeguard your personal information.

lunchwell may update these Terms periodically. Any revisions will be published on this page with an updated "Last Updated" date. Continued use of the service constitutes acceptance of the modified Terms.

These Terms and any transactions conducted on lunchwell are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the competent courts in India.

If you have questions about these Terms, an order, subscription, cancellation, or any lunchwell service, contact our support team: