Question 1

How do subscription discounts work on lunchwell?

Accepted Answer

We offer a 3% discount on 7-Day (weekly) subscriptions and a flat 10% discount on 15-Day (bi-weekly) and 30-Day (monthly) subscriptions. The discount is automatically calculated and deducted from your total bill on the Pricing and Booking pages without needing promo codes.

Question 2

How does pausing and resuming a subscription work?

Accepted Answer

You can pause any upcoming day's meal from your "My Meals" dashboard or by sending us a quick WhatsApp message before 9:00 AM on the delivery day. Paused days are never lost — your subscription validity automatically extends by the exact number of paused days.

Question 3

Can I book 2 meals a day (Lunch and Dinner)?

Accepted Answer

Yes! You can choose 2 meals a day (Lunch + Dinner). Lunch is delivered in the morning window (6:00 AM - 10:00 AM) and Dinner is delivered in the evening window (6:00 PM - 10:00 PM). You can configure 2 slots on the Booking Details and Pricing pages.

Question 4

Are weekends included in the meal plan?

Accepted Answer

Subscriptions run Monday through Sunday by default. If you only need meals on weekdays (Monday to Friday), you can easily pause Saturday and Sunday in your schedule or request a 5-day custom schedule.

Question 5

Can I upgrade or switch my meal plan midway?

Accepted Answer

Yes, you can upgrade from Everyday to Special, Premium, or Customise anytime. The remaining balance on your account will be adjusted towards your new plan.

Question 6

What is the "Try & Choose" 1-Day Trial concept?

Accepted Answer

Try & Choose lets you order a single 1-day trial meal (starting at just ₹99) with zero lock-in commitment. Taste the cooking quality, spices, and portion size before deciding on a weekly or monthly subscription.

Question 7

Do I have to pay anything in advance for a trial meal?

Accepted Answer

No advance payment is required! You can pay cash or UPI upon delivery when our rider brings your fresh trial tiffin to your doorstep.

Question 8

How do I subscribe after tasting the trial?

Accepted Answer

If you love the trial food, simply click "Subscriptions" or visit the Pricing page, select your preferred plan (Everyday, Special, Premium, or Customise), choose your duration, and confirm your booking.

Question 9

Can I order a trial meal for today?

Accepted Answer

Yes! For same-day lunch delivery, please place your trial order before 9:30 AM. For dinner delivery, orders placed before 4:30 PM are delivered the same evening.

Question 10

Which areas and societies do you deliver to?

Accepted Answer

We deliver across all sectors and high-rise societies in Gaur City 1, Gaur City 2 (Greater Noida West), and Crossings Republik (Ghaziabad). Delivery is 100% FREE to all towers and flat doors in these zones.

Question 11

What are your exact delivery time slots?

Accepted Answer

Morning / Lunch Slot: Delivered between 6:00 AM - 10:00 AM (e.g. 7-8 AM, 8-9 AM, 9-10 AM). Evening / Dinner Slot: Delivered between 6:00 PM - 10:00 PM (e.g. 7-8 PM, 8-9 PM, 9-10 PM).

Question 12

Are there any extra delivery or packaging charges?

Accepted Answer

No! Doorstep delivery and insulated thermal packaging are completely FREE. The price you see on the menu (e.g., ₹99 for Everyday Thali) is the final all-inclusive price.

Question 13

Can I change my delivery address or tower number?

Accepted Answer

Yes, if you move to a new flat, tower, or society within our service zones (Gaur City / Crossings), simply update your address in "My Meals" or inform us on WhatsApp at least 2 hours prior to delivery.

Question 14

Who cooks the food at lunchwell?

Accepted Answer

Every single meal is prepared by verified, passionate home chefs in their clean home kitchens across Gaur City and Crossings Republik. We never use commercial cloud kitchens or reheated bulk cafeteria food.

Question 15

How do you ensure food safety, hygiene, and FSSAI standards?

Accepted Answer

All our home cooks are 100% FSSAI verified. Our quality team conducts periodic in-person kitchen hygiene audits, water purity checks, and cooking inspections. Kitchens maintain an average hygiene score of 98%+.

Question 16

What cooking oils and ingredients are used?

Accepted Answer

We use only double-filtered mustard oil, Fortune / Dhara refined sunflower oil, and 100% pure desi ghee for phulkas and dal tadkas. We strictly prohibit artificial food colors, MSG, and synthetic preservatives.

Question 17

Do you offer Pure Veg, Jain, or Diet meal options?

Accepted Answer

Yes! We have dedicated 100% Pure Veg kitchens, Jain food options (no onion, no garlic), and Healthy Diet Bowls with high protein, multigrain phulkas, and low oil.

Question 18

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm, BHIM), Netbanking, Credit/Debit Cards (Visa, Mastercard, RuPay), and direct bank transfers.

Question 19

Can I cancel my subscription and get a refund for remaining days?

Accepted Answer

Yes! If you ever wish to cancel your active subscription, you will receive a pro-rata refund for all unused, undelivered days directly to your bank account or UPI within 24-48 hours. No cancellation penalty is charged.

Question 20

Is my online payment safe and secure?

Accepted Answer

Yes, all online transactions are processed through 256-bit SSL encrypted payment gateways (Razorpay / Cashfree) adhering to RBI security standards. We never store your card numbers or CVV.

Question 21

How can I become a lunchwell Home Cook Partner?

Accepted Answer

If you live in Gaur City 1, Gaur City 2, or Crossings Republik and love cooking, you can apply online in 2 minutes on our "Become a Home Cook" page (/become-a-home-cook) or call our onboarding desk at +91 81781 85401.

Question 22

How much can a home cook earn per month?

Accepted Answer

Home cooks on lunchwell typically earn between ₹25,000 and ₹50,000+ per month depending on their daily tiffin capacity (e.g. 15 to 40 tiffins/day). All payouts are deposited weekly directly into your bank account.

Question 23

Does the cook have to deliver the food to customers?

Accepted Answer

No! You only cook and pack the fresh meals. lunchwell’s dedicated doorstep delivery riders pick up all tiffins directly from your home kitchen and deliver them to customers.

Question 24

Does lunchwell assist with FSSAI registration?

Accepted Answer

Yes! We provide 100% free guidance and paperwork support to help you obtain your government FSSAI food registration and hygiene certificate.

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